Frequently Asked Questions
Everything you need to know about your Gelish NZ experience.
How long does shipping take within New Zealand?
We offer nationwide shipping across NZ. Standard delivery typically takes 2-4 business days, while rural addresses may require an additional 1-2 days for arrival.
Are Gelish products suitable for professional use?
Yes, Gelish is a professional-grade brand trusted by salons worldwide. While enthusiasts can use them, we recommend following proper application and safety protocols for the best results.
What is your return policy on opened beauty products?
Due to hygiene and safety regulations in the beauty industry, we cannot accept returns on opened or used products. If an item arrives damaged or defective, please contact us within 7 days for a replacement.
Do I need a UV or LED lamp to cure Gelish polish?
Yes, Gelish Soak-Off Gel Polish requires a high-quality LED or UV lamp to cure. For optimal results and a long-lasting finish, we recommend using a 36-watt LED lamp.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking link. You can use this link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), as well as popular local options like Afterpay and Laybuy to help you shop now and pay later.